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Privacy Policy

The services (“Services”) are provided by Klokan Technologies GmbH (“Klokan”), located at Höfnerstrasse 96, 6314 Unterägeri, Switzerland.

Our business is built around selling our map products, not map visitors’ private data. Therefore we collect only the necessary minimum information we need for running our services.

Only minimum information tracked Our maps contain no spy code, we don’t track the end-users to sell them targeted advertisements or, even worse, to sell such data to third parties. IP addresses of the visitors are stored only for a time needed for security checks, a maximum is one month and then automatically destroyed. This is necessary for logging malicious activities on our infrastructure.

Cookies On our webs, we set cookies. We do so only to save your preferences and login information. We try to respect if your browser has the Do not track signal turned on.

Google Analytics / Tag Manager As an external service, we use Google Analytics on our websites, services, and products to see how the traffic flows and which pages are being visited and understand how our products are used. Tracking during your website visits can be disabled / switched off using the relevant browser extensions at any time.

Login information Depending on what you use for accessing our services, we save emails or Facebook, Twitter or Github identifiers if you use them as a login. The passwords are saved in Google Firebase, an external application, which has secured both frontend and backend and uses HTTPS encryption for transferring passwords through the Internet. MapTiler team doesn’t have access to passwords.

Emails If you use email as a login option or you allow sharing it through Facebook or Twitter, we will send you an informative email once, max. twice per year with information about updates of our services and software. Really, not more often. But if you still find it too annoying, you can always unsubscribe and we will not send you even this little information. The easiest way to do it is to click the “Unsubscribe” link in that email or change the option in settings when you are in the account’s administration.

Payments When you are paying for software or service, the money is transferred using third-party service. This is also the place where you enter your credit card details, we do not have access to them. Our payment provider, FastSpring, adheres to all payment card industry standards like PCI-DDS or GDPR.

Security Our software and services are designed with privacy and security by design. We use encryption everywhere when it is possible and makes sense. We also do regular internal security audits. All team members have available security and privacy training. The data centers we use have strict security policies allowing physical access to servers only to authorized persons and our infrastructure providers are certified to ISO/IEC 27001 standard.

Incidents reports In case of any security incident which may affect you or your clients, you will be contacted by email within 72 hours.

Changes We don’t expect to make any dramatic change to this privacy policy for the next few years. However, if we do, we will send an email to our clients or present the updated version actively after login into our systems.

Summary In general, we don’t spy on you or your clients. We do our livings by selling map products, not by selling your personal data.

User data deletion request
In case you want to delete all data related to your account and interaction with our service, please contact us. 

Contacting Us If there are any questions regarding this privacy policy, you may contact us using the "Contact" link in the footer or at the address: Klokan Technologies GmbH Hofnerstrasse 98 Unterageri, Zug 6314 Switzerland

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